Frequently asked questions
Question not listed? Call +32 488 57 78 18 or send a WhatsApp message.
Booking
How do I book a ride?
Through the form on the website, via WhatsApp or by phone on +32 488 57 78 18. The form prepares a message that you send yourself via WhatsApp or email.
Is my ride booked as soon as I send the form?
No. The form sends a request. Your ride is only booked once we confirm it, together with the price.
How quickly will I get a confirmation?
The same day. Urgent? Call us directly.
How far in advance should I book?
The earlier, the safer. For a last-minute ride, please call directly.
Do you also drive at night and at weekends?
Every day, day and night. A €20 surcharge applies to night rides (pick-up between 10 pm and 6 am).
Airport and waiting time
What if my flight is delayed?
Add your flight number to your request. 30 minutes free, then €65 per hour.
Which airports do you drive to?
Brussels Airport (Zaventem), Brussels South Charleroi, Schiphol (Amsterdam) and Antwerp Airport (Deurne).
Luggage and passengers
How many passengers and suitcases fit?
Passengers: 7 (in the V-Class). Suitcases: 2 per person. Special luggage (golf bag, pram, wheelchair)? Mention it in your request.
Do you have child seats?
On request. Mention it in your request, with the child's age.
Price, payment and cancellation
What does a ride cost?
Fixed price per ride, VAT included, confirmed in advance. Rides not on the list: price on request. See also the rates page.
How can I pay?
Cash, Bancontact, card or bank transfer.
Can I get an invoice for my company?
Yes, companies receive an invoice.
Can I cancel?
Yes, free up to 24 hours before pick-up. Cancelling later: you pay the full fare.
Book your ride
Through the form, WhatsApp or phone. We confirm every ride personally.